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Black Hills Energy updates signs and vehicles with new logo
Special to the News
Black Hills Energy, formerly Aquila, announced that its branding process continues to move forward. Customers will start seeing the new Black Hills Energy logo on facility signs and vehicles throughout its Colorado, Iowa, Kansas and Nebraska natural gas and electric service territories.
“We’ve worked to provide a smooth transition for our customers since the acquisition in July,” said Ivan Vancas, Black Hills Energy vice president of Colorado and Kansas natural gas operations. “Although our name has changed to Black Hills Energy, safety, reliability and customer service remain our highest priorities.”
In addition to buildings and vehicles, customers will continue to see the new Black Hills Energy brand on customer correspondence, service crew uniforms and other promotional materials and advertising. The majority of re-branding for Black Hills Energy is scheduled to be completed by the end of the year.
Black Hills Corp. notified customers and the public of the Aquila acquisition and name change through various means after the sale was finalized. Black Hills Energy’s customers, state and municipal officials and other leaders in Colorado communities have received letters and mailers that announced the completion of the sale and also provided new customer and emergency phone numbers. In addition, the company placed newspaper ads announcing the name change in communities served by Black Hills Energy. The customer newsletter included with November bills featured information about the re-branding, and another mailing was sent to customers during the second week of December.
Customers can reach the company 24/7 at 1-888-890-5554. This new customer number went into service July 14, and company statistics show that approximately 75 percent of customers who call the company now use the new number.
Black Hills Energy’s new 24-hour gas and electric emergency number — 1-800-694-8989 — also went into service July 14. Customers can access their account information and complete several other online services at the company’s new Web site, www.blackhillsenergy.com.
"In addition to the new Black Hills Energy logo and signage, the re-branding process also gives us the opportunity to emphasize our vision and our mission," Vancas said. "We want our customers to know that our vision, to be the energy partner of choice, and our mission, improving life with energy, guide our company in order to enhance the quality of life in the communities we serve."
Black Hills Energy, a division of Black Hills Corp. (NYSE: BKH), serves 68,000 natural gas customers in 28 Colorado communities. Black Hills Corp. — a diversified energy company with a tradition of exemplary service and a vision to be the energy partner of choice — is based in Rapid City, S.D., with corporate offices in Golden, Colo., and Omaha, Neb. The company serves 750,000 utility customers in Colorado, Iowa, Kansas, Montana, Nebraska, South Dakota and Wyoming. The company’s non-regulated businesses generate wholesale electricity, produce natural gas, oil and coal, and market energy. We partner to produce results that improve life with energy. More information is available at www.blackhillscorp.com.
Black Hills Energy, formerly Aquila, announced that its branding process continues to move forward. Customers will start seeing the new Black Hills Energy logo on facility signs and vehicles throughout its Colorado, Iowa, Kansas and Nebraska natural gas and electric service territories.
“We’ve worked to provide a smooth transition for our customers since the acquisition in July,” said Ivan Vancas, Black Hills Energy vice president of Colorado and Kansas natural gas operations. “Although our name has changed to Black Hills Energy, safety, reliability and customer service remain our highest priorities.”
In addition to buildings and vehicles, customers will continue to see the new Black Hills Energy brand on customer correspondence, service crew uniforms and other promotional materials and advertising. The majority of re-branding for Black Hills Energy is scheduled to be completed by the end of the year.
Black Hills Corp. notified customers and the public of the Aquila acquisition and name change through various means after the sale was finalized. Black Hills Energy’s customers, state and municipal officials and other leaders in Colorado communities have received letters and mailers that announced the completion of the sale and also provided new customer and emergency phone numbers. In addition, the company placed newspaper ads announcing the name change in communities served by Black Hills Energy. The customer newsletter included with November bills featured information about the re-branding, and another mailing was sent to customers during the second week of December.
Customers can reach the company 24/7 at 1-888-890-5554. This new customer number went into service July 14, and company statistics show that approximately 75 percent of customers who call the company now use the new number.
Black Hills Energy’s new 24-hour gas and electric emergency number — 1-800-694-8989 — also went into service July 14. Customers can access their account information and complete several other online services at the company’s new Web site, www.blackhillsenergy.com.
"In addition to the new Black Hills Energy logo and signage, the re-branding process also gives us the opportunity to emphasize our vision and our mission," Vancas said. "We want our customers to know that our vision, to be the energy partner of choice, and our mission, improving life with energy, guide our company in order to enhance the quality of life in the communities we serve."
Black Hills Energy, a division of Black Hills Corp. (NYSE: BKH), serves 68,000 natural gas customers in 28 Colorado communities. Black Hills Corp. — a diversified energy company with a tradition of exemplary service and a vision to be the energy partner of choice — is based in Rapid City, S.D., with corporate offices in Golden, Colo., and Omaha, Neb. The company serves 750,000 utility customers in Colorado, Iowa, Kansas, Montana, Nebraska, South Dakota and Wyoming. The company’s non-regulated businesses generate wholesale electricity, produce natural gas, oil and coal, and market energy. We partner to produce results that improve life with energy. More information is available at www.blackhillscorp.com.
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